Return and Refund Policy for K Skin Bar

At K Skin Bar, we are committed to providing you with high-quality skincare products and excellent customer service. If you encounter any issues with your order, we’re here to help you through the return and refund process. Please read the following policy carefully to understand how returns and refunds are handled:

How to Return:

Step 1: If you’ve received the wrong or expired product(s), please raise a return/replacement request within 7 days from the date of delivery. For damaged or missing product(s), raise the request within 2 days from the date of delivery. You can do this by filling out a request form on our website or using the Chat option.

Step 2: Allow us 2 working days to review your return request.

Step 3: After reviewing your return request, we will arrange for our courier partner to pick up the products from your location.

Step 4: If our reverse pick-up service is unavailable in your area, you’ll need to self-ship the product using a reliable courier partner. We will reimburse the courier charges either in your PayTM Wallet or Dermapay Wallet.

Step 5: Once we receive your product(s), we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.

Under What Conditions Can I Return/Replace My Product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered (physical damage/tampered product or packaging)
• Incomplete order
• Missing products

Under What Conditions Return/Replacement Requests Will Not Be Accepted?

• Opened/used/altered products
• Original packaging (mono cartons, labels, etc.) missing
• Return/replacement request generated after 7 days from the date of delivery
• Damaged/missing product reported after 2 days from the date of delivery

How Returns Are Processed:

Once you request to return a product, a pick-up is organized for the item. Our courier partners will collect the item within 5-7 business days after your return request has been received. The item is then brought back to our warehouse for quality control checks. Once the product passes quality control, a refund is initiated.

For Any Other Product Related Concerns:

If you have any questions or concerns regarding our products, please contact us at contact.kskinbar@gmail.com, and our team will assist you within 48 business hours.

Refunds for Prepaid Orders:

We accept refunds for prepaid orders in certain circumstances:

• Order cancellation before shipment
• Product unavailability at our end
• Return to the Origin of your prepaid order

If you haven’t received your refund after 7 business days, please contact us immediately at contact.kskinbar@gmail.com. Additionally, you can contact our payment partners for further assistance.

Additionally, please find below the customer support contact details of our payment partners:

Phone Pay – https://www.phonepe.com/contact-us/

How to Replace:

We offer easy replacements under the following conditions, reported within 24 hours of receiving the order:

• The product received is different from what you ordered or an expired product
• Receipt of an incomplete order
• Receipt of damaged product
• The package shows delivered but is missing

Please email us at contact.kskinbar@gmail.com with relevant details and pictures to initiate the replacement process.

Terms & Conditions for Refund and Return Policy:

• The product must be returned within 7 days of receipt, with less than 1/3rd of the product used and in original packing materials.
• Partially returned kits will not be accepted.
• Returns/exchanges are only accepted for orders placed on www.kskinbar.com.
• Promotion codes and discounts will not apply to exchanges.
• No refunds or exchanges for gifts with purchase or sample products.
• We reserve the right to refuse fraudulent/malafide return requests.
• International clients are responsible for duties and taxes.
• Items purchased from other marketplaces/authorized sellers are not eligible for return.

For any further inquiries, our customer care team is available during business hours at contact.kskinbar@gmail.com.

Other Information:

• Business Hours: Monday to Saturday, 9 am to 6 pm
• All issues/disputes are to be raised within 7 days of receipt of your order.
• Shipping delays may occur due to increased volume and COVID-19.
• Customers are requested to check the shipment contents upon receipt and report any discrepancies immediately.
• All queries are to be raised only with contact.kskinbar@gmail.com.

Please note that this policy is subject to change, and we recommend reviewing it periodically for any updates or modifications.

Website: www.kskinbar.com

Email: contact.kskinbar@gmail.com

This return and refund policy is based on the information provided in the text you provided. If there are any specific details or modifications you’d like to make, feel free to let me know!

For this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Partnership, K SKIN BAR, Shop no.284/2258, Motilal Nagar no.1, near elephant circle, Opp Sooperbuy shoe store, Goregaon west, Mumbai 400104..
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to K Skinbar, accessible from https://kskinbar.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Your order can only be cancelled if it is not yet shipped from our warehouse, usually, all orders placed before noon are shipped out on the same day. All other orders are shipped the next business day. Kindly email (our email) during business hours, to raise your request sending in your order details and the reason for cancellation. Order cancellation is subject to shipment status, if the order has not been dispatched from our facility, we can initiate the cancellation & refund & the payment will be credited within 7 business days.